Policies

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Method of Payment

Our stores accept cash, check, Visa, MasterCard, American Express, Discover and GSA SmartPay®

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It’s Our Policy: Personal Checks Accepted

• Amount of purchase only
• Photo ID (Valid driver’s license, state or military ID cards)
• Non-personalized checks (two-party, post dated and counter) not accepted
• Non-imprinted checks (temporary) not accepted
• Out of state checks (see head cashier for details)
• $30 charge for all returned checks

Delivery Policy*

• FREE delivery for all purchases $500 and abovecm_delivery_truck_lumber
• $60 charge for all purchase under $500
• $90 Forklift charge

*We deliver everything, with the exception of assembled furniture. Pallet charges may apply.

City Mill “No Hassle” Return Policy

We will cheerfully exchange or refund any purchase from City Mill.  Please help us keep our prices down by saving your receipt.

Return made… If you paid by… Your refund will be issued in the form of…
WITH RECEIPT
Please show a valid photo ID
(Driver’s License, State or Military ID)
Cash – Less than $250 Cash
Cash – $250 or more Check – Mailed from Accounting Department within approximately
10 business days from date of return
Check – Less than $100 Cash
Check – $100 or more Check – Mailed from Accounting Department within approximately
10 business days from date of return
Credit/Debit Card Credit back to original credit/debit card account*
Gift Card Credit back to gift card (if available) or Merchandise Credit Card.
WITHOUT RECEIPT
Please show a valid photo ID
(Driver’s License, State or Military ID)
Cash, Check,
Credit Card or Gift Card
$10 or under – Cash
$10.01 or over – Merchandise Credit Card

There will be no returns and no refunds for clearance items, items sold “as is”, delivery and service charges, or custom made special orders.

WE RESERVE THE RIGHT TO:
1) Deny a refund or exchange without proof of purchase (i.e. sales slip, receipt, or other evidence of purchase), and 2) Issue a check for a return (with receipt), in the event that your check has not cleared the bank.
*If the orginal credit card is not available, refund will be issued as follows: Less than $10 – cash, $10 to $100 – Merchandise Credit Card,  over $100 – orginal credit card account (ID required).

Save your receipt for a “No-Hassle” return!

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FREE! DELIVERY 7 DAYS A WEEK TO YOUR HOME OR JOB SITE*

 – Free* delivery for all purchases $500 or more
– We deliver to any location on Oahu
*$60 for deliveries less than $500. Forklift charges may apply

 

 

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