Locations & In-Store Pickup
OUR RETURN POLICY (ONLINE & IN STORE)
We will cheerfully exchange or refund your purchase.
There will be no returns and no refunds for clearance items, items sold “as is,” delivery and service charges, or custom made special orders. WE RESERVE THE RIGHT TO: 1) Deny a refund or exchange without proof of purchase (i.e. sales slip, receipt, or other evidence of purchase), and 2) For in-store purchases, issue a check for a return (with receipt), in the event that your check has not cleared the bank.
Please bring the item back to the store and show a valid photo I.D. (Driver’s License, State or Military I.D.).
Returns with Receipt
|
If you purchased… |
And you paid by… |
Your refund will be issued in the form of… |
|
In Store |
Cash - Less than $250 |
Cash |
|
In Store |
Cash - $250 or more |
Check, mailed from accounting department within approximately 10 business days from date of return |
|
In Store |
Check - Less than $100 |
Cash |
|
In Store |
Check - $100 or more |
Check, mailed from accounting department within approximately 10 business days from date of return |
|
Online or In Store |
Credit/Debit Card |
Credit back to original credit/debit card account* |
|
In Store |
Gift Card |
Credit back to Gift Card (if available) or Merchandise Credit Card |
Returns without Receipt
|
If you paid by… |
Your refund will be issued in the form of… |
|
Cash, Check, Credit Card or Gift Card |
$10 or less - Cash $10.01 or more - Merchandise Credit Card |
HIGH-DEMAND ITEMS RETURN POLICY
We reserve the right to temporarily designate selected products as High Demand items and in order to accommodate as many customers as possible, we are unable to accept returns for these high-demand items purchased during these time periods.
HURRICANE RETURN POLICY
As a courtesy to our friends and neighbors, we are unable to accept returns on the following:
- Water and Food
- Batteries
- Generators
- Cut Plywood, Rope or Chain
- Propane and Butane Cylinders
- Opened Boxes and Bagged Products
*In order to help as many household as possible, we are limiting quantities based upon availability.