OUR RETURN POLICY (ONLINE & IN STORE)
We will cheerfully exchange or refund your purchase (product and a photo ID needed) within 90 days of purchase.
Returns with Receipt:
If you purchased: | And you paid with: | Your refund will be: |
In Store | Cash (less than $250) | Cash |
In Store | Cash ($250 or more) | Check (mailed approx 10 business days from return) |
In Store | Check (less than $100) | Cash |
In Store | Check (more than $100) | Check (mailed approx 10 business days from return) |
In Store or Online | Credit/Debit Card | Credit back to the original card |
In Store | Gift Card | Credit to merchandise credit card |
EXCLUSIONS:
All sales are final on the following items:
- Items not in sellable condition
- “As is” items, delivery and service charges, or special orders.
- Screen orders
- Folding mattresses and foam squares
- Clearance items
- Water and food
- Generators
- Cut plywood, rope or chain
- Propane or butane cylinders
- Paper goods
- Hand sanitizer
- Goal Zero batteries
Other:
- Individual items within a kit cannot be returned unless the entire kit is returned.
- We reserve the right to temporarily designate products as High Demand items and as such we are unable to accept returns for them.
- We reserve the right to cancel or change this policy at any time.