+

Please confirm you are not a robot

Customer Service

Return Policy

COVID-19 Return Policy
To ensure our community has access to High-Demand items, all purchases on/after March 1, 2020, will be subject to the following.

All sales are final on the following categories:

  • Cleaning/Sanitizing Product
  • Personal Protection Equipment
  • Paper Goods
  • Hand Sanitizers

OUR RETURN POLICY (ONLINE & IN STORE)

We will cheerfully exchange or refund your purchase.

There will be no returns and no refunds for clearance items, items sold “as is,” delivery and service charges, or custom made special orders. WE RESERVE THE RIGHT TO: 1) Deny a refund or exchange without proof of purchase (i.e. sales slip, receipt, or other evidence of purchase), and 2) For in-store purchases, issue a check for a return (with receipt), in the event that your check has not cleared the bank.

Please bring the item back to the store and show a valid photo I.D. (Driver’s License, State or Military I.D.).

Returns with Receipt

If you purchased…

And you paid by…

Your refund will be issued in the form of…

In Store

Cash - Less than $250

Cash

In Store

Cash - $250 or more

Check, mailed from accounting department within approximately 10 business days from date of return

In Store

Check - Less than $100

Cash

In Store

Check - $100 or more

Check, mailed from accounting department within approximately 10 business days from date of return

Online or In Store

Credit/Debit Card

Credit back to original credit/debit card account*

In Store

Gift Card

Credit back to Gift Card (if available) or Merchandise Credit Card

Returns without Receipt

If you paid by…

Your refund will be issued in the form of…

Cash, Check, Credit Card or Gift Card

$10 or less - Cash

$10.01 or more - Merchandise Credit Card

HIGH-DEMAND ITEMS RETURN POLICY

We reserve the right to temporarily designate selected products as High Demand items and in order to accommodate as many customers as possible, we are unable to accept returns for these high-demand items purchased during these time periods.

HURRICANE RETURN POLICY

As a courtesy to our friends and neighbors, we are unable to accept returns on the following:

  • Water and Food
  • Batteries
  • Generators
  • Cut Plywood, Rope or Chain
  • Propane and Butane Cylinders
  • Opened Boxes and Bagged Products

*In order to help as many household as possible, we are limiting quantities based upon availability.