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Customer Service

Return Policy

OUR RETURN POLICY (ONLINE & IN STORE)

We will cheerfully exchange or refund your purchase (product and a photo ID needed) within 180 days of purchase.

Returns with Receipt:

If you purchased:

And you paid with:

Your refund will be:

In Store

Cash (less than $250)

Cash

In Store

Cash ($250 or more)

Check (mailed approx 10 business days from return)

In Store

Check (less than $100)

Cash

In Store

Check (more than $100)

Check (mailed approx 10 business days from return)

In Store or Online

Credit/Debit Card

Credit back to the original card

In Store

Gift Card

Credit to merchandise credit card

 

Returns without Receipt:

If you purchased:

And you paid with:

Your refund will be:

In Store or Online

Any payment form

Cash ($5 or less)

Merchandise Credit ($5.01 or more)

Refunds will be made at the lowest selling price within the past 180 days

 

EXCLUSIONS:

  • No returns or refunds on "as is", delivery and service charges or special orders.
  • All Sales are Final on Folding Mattresses and Foam Squares.
  • Individual items within a kit cannot be returned unless the entire kit is returned.
  • All Sales are Final on COVID-19 categories:
    • Cleaning & Sanitizing Products
    • Personal Protection Equipment (PPE)
    • Paper Goods
    • Hand Sanitizer
  • All Sales are Final on Hurricane categories:
    • Water and Food
    • Batteries
    • Generators
    • Cut Plywood, Rope or Chain
    • Propane and Butane Cylinders
    • Opened Boxes and Bagged Products

Returns without receipt will not be accepted or refunded on the following:

  • Power Tools
  • Outdoor Power Equipment
  • Air Conditioners
  • Water Heaters

Even Exchanges within 180 days:

  • Even Exchanges without receipt will be honored on Power Tools and Outdoor Power Equipment (must be the exact same product/model).
  • Water Heaters & Air Conditioners must have a receipt for Even Exchange.

Other:

  • We reserve the right to temporarily designate products as High Demand items and as such we are unable to accept returns for them.
  • We reserve the right to cancel or change this policy at any time.