Customer Service

Return Policy

We will cheerfully exchange or refund your purchase (product and a photo ID needed) within 180 days of purchase.

If you purchased:	And you paid with:	Your refund will be:
In Store	Cash (less than $250)	Cash
In Store	Cash ($250 or more)	Check (mailed approx 10 business days from return)
In Store	Check (less than $100)	Cash
In Store	Check (more than $100)	Check (mailed approx 10 business days from return)
In Store or Online	Credit/Debit Card	Credit back to the original card
In Store	Gift Card	Credit to merchandise credit card

If you purchased:

And you paid with:

Your refund will be:

In Store or Online

Any payment form

Cash ($5 or less)

Merchandise Credit ($5.01 or more)

Refunds will be made at the lowest selling price within the past 180 days

No returns or refunds on "as is", delivery and service charges or special orders.
All Sales are Final on Folding Mattresses and Foam Squares.
Individual items within a kit cannot be returned unless the entire kit is returned.
All Sales are Final on COVID-19 categories:
- Cleaning & Sanitizing Products
- Personal Protection Equipment (PPE)
- Paper Goods
- Hand Sanitizer
All Sales are Final on Hurricane categories:
- Water and Food
- Batteries
- Generators
- Cut Plywood, Rope or Chain
- Propane and Butane Cylinders
- Opened Boxes and Bagged Products

Returns without receipt will not be accepted or refunded on the following:

Even Exchanges within 180 days:

Even Exchanges without receipt will be honored on Power Tools and Outdoor Power Equipment (must be the exact same product/model).
Water Heaters & Air Conditioners must have a receipt for Even Exchange.

Other:

We reserve the right to temporarily designate products as High Demand items and as such we are unable to accept returns for them.
We reserve the right to cancel or change this policy at any time.

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